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Book new appointment to create an Estimate

SAS use only

Have you been our customer before?

First Name

Last Name

Address for this estimate

City

State

Zip

Phone

Is this for a home or a business?

Company or HOA Name (optional)

How did you hear about Ross Tree?

Looks like the ZIP is outside our Denver-metro standing route.
Ask the caller: “What city are you in?” Check again Zip, then capture the call details in Call Notes below and let the caller know Ross Tree will call them back to schedule.

Appointment Date

AFTER YOU SETTLE ON A DAY, READ TO THE CALLER: “Great! Here’s how it works: our estimator will visit your property, looks at the trees, and then emails you a proposal, you can then pick the items you want and approve online, or call the office to approve or ask questions. You don’t need to be home for the estimate. ”

ONLY IF CALLER ASKS FOR APPOINTMENT AT A SPECIFIC TIME OF DAY: “We can’t guarantee a specific time — our estimator is usually out after 10am, and the day’s route isn’t set until that morning. But I can make a note and ask the estimator to call you when he’s on his way

Subject

Call notes & project details Type the caller’s answers under each line. Type of caller, Customer Type, and Appointment Date are appended automatically when you submit.

FAQ — quick answers

1. Is the estimate free?

Yes — completely free, no obligation.

2. Who comes out? Are they a certified arborist?

Gene Ross (founder, 40+ years experience) or Iziah Herrera (ISA Certified Arborist, 15 years experience).

3. Do you do tree removals?

Yes — removals, trimming, pruning, and tree-health checks. The free estimate is the first step.

4. Am I talking to the company or an answering service?

Ross Tree’s after-hours line. I can book your free estimate now and flag questions for the office in the morning.

5. Can I reach the office directly?

Office opens 8 a.m. Mon–Fri. I’ll take a priority message — they’ll call you back first thing, no chasing needed.

6. The date offered doesn’t work / I need a specific time.

I’ll hold your spot and note your preferred day and time. The office will call to confirm or move it closer. Agent: add the preferred time to the Call Notes.

7. I want to meet the estimator in person.

Got it — I’ll note you’d like to be there, and have the estimator call to set a time that works.

8. I want to cancel or change an appointment.

Cancel → submit via the Message form.
Change → book a new day here and note “cancel previous appointment” in the Call Notes.

9. My estimator didn’t show / I never got my quote.

Sorry about that. I’ll take your name and number as a priority message so the office calls you back first thing tomorrow.

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