Wrong form? Customer wants to book an appointment:
→ Switch to Booking form
New Message — Ross Tree
SAS use onlyFAQ — quick answers
1. Is the estimate free?
Yes — completely free, no obligation.
2. Who comes out? Are they a certified arborist?
Gene Ross (founder, 40+ years experience) or Iziah Herrera (ISA Certified Arborist, 15 years experience).
3. Do you do tree removals?
Yes — removals, trimming, pruning, and tree-health checks. The free estimate is the first step.
4. Am I talking to the company or an answering service?
Ross Tree’s after-hours line. I can book your free estimate now and flag questions for the office in the morning.
5. Can I reach the office directly?
Office opens 8 a.m. Mon–Fri. I’ll take a priority message — they’ll call you back first thing, no chasing needed.
6. The date offered doesn’t work / I need a specific time.
I’ll hold your spot and note your preferred day and time. The office will call to confirm or move it closer.
Agent: add the preferred time to the Message body.
7. I want to meet the estimator in person.
Got it — I’ll note you’d like to be there, and have the estimator call to set a time that works.
8. I want to cancel or change an appointment.
Cancel → submit this Message form.
Change → switch to the Booking form, pick a new day, and note “cancel previous appointment” in the Call Notes.
Change → switch to the Booking form, pick a new day, and note “cancel previous appointment” in the Call Notes.
9. My estimator didn’t show / I never got my quote.
Sorry about that. I’ll take your name and number as a priority message so the office calls you back first thing tomorrow.
Wrong form? Customer wants to book an appointment:
→ Switch to Booking form